933ok Privacy Policy

This Privacy Policy ("Policy") is issued by 933ok ("we", "us", "our") and applies to all individuals who visit, register with, or otherwise interact with the 933ok platform accessible at https://933ok.app ("Platform"). This Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data, and sets out the rights available to you as a data subject. By using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page.

1. Data We Collect

1.1 Registration and Account Data

When you create an account on 933ok, we collect the following categories of personal data:

• Identity data: full legal name, date of birth, gender (where provided).
• Contact data: email address, mobile phone number, and residential address.
• Credential data: username and hashed password (passwords are never stored in plain text).
• KYC and verification data: scanned copies or photographs of government-issued identification documents such as Bangladesh National ID (NID), passport, or driver's licence; proof of address; proof of payment method ownership where requested.

1.2 Transactional Data

In the course of your use of the Platform, we collect records of all financial transactions associated with your account, including:

• Deposit amounts, timestamps, and payment method references (e.g., bKash transaction IDs, Nagad reference numbers).
• Withdrawal requests, amounts, and processing status.
• Bonus credits, wagering activity records, and promotional participation history.
• Game history, bet amounts, outcomes, and account balance changes.

1.3 Technical and Device Data

We automatically collect certain technical information when you access the Platform, including:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, browser type and version.
• Session start and end timestamps, pages visited, and features used.
• Referring URL and exit pages.

This data is collected primarily for platform security, fraud prevention, and service improvement purposes.

1.4 Communications Data

If you contact our support team — whether by email, live chat, or any other channel — we retain a record of that correspondence including the content of your message, the date and time of communication, and any resolution notes generated by our support staff.

1.5 Data You Choose to Provide

From time to time, you may voluntarily provide additional information, such as your preferred sports or game types during promotional opt-ins, feedback submitted via surveys, or preferences set within your account dashboard. This data is used solely for the purpose for which it was submitted.

2. How We Use Your Data

2.1 Service Delivery

The primary purpose for which we use your personal data is to deliver the 933ok service to you. This includes creating and managing your account, processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners, settling your bets and game results accurately, and applying bonus credits in accordance with applicable promotional terms.

2.2 Identity Verification and KYC Compliance

933ok is required to verify the identity and age of all players before processing withdrawal requests. KYC data is used solely for this purpose and for ongoing fraud and anti-money laundering screening. We do not use KYC documents for any marketing, profiling, or any purpose unrelated to compliance and account security.

2.3 Responsible Gaming Monitoring

We use your gameplay data, betting patterns, deposit frequency, and account activity to monitor for indicators of problem gambling behaviour. Where our systems or support team identify patterns of concern, we may reach out proactively to offer responsible gaming resources or, where required, apply account-level protections in accordance with our Responsible Gaming policy.

2.4 Security and Fraud Prevention

Technical and transactional data is used to protect the integrity of the Platform. This includes detecting and investigating suspicious login attempts, identifying duplicate accounts, monitoring for bonus abuse patterns, and cooperating with payment providers to prevent unauthorised transactions. Where fraud is suspected, we may share relevant data with law enforcement or regulatory authorities as required by applicable law.

2.5 Marketing Communications

With your explicit consent, we may use your contact data to send you promotional communications about 933ok offers, seasonal promotions tied to events such as Pohela Boishakh, Eid, or BPL cricket season, and other platform updates. You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting us at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the Platform, identify areas for improvement, optimise game loading times, and enhance the overall user experience. This analysis does not involve identifying individual users and does not affect your rights under this Policy.

Data Category	Primary Purpose	Legal Basis
Registration & identity data	Account creation, KYC compliance	Contract, Legal obligation
Transactional data	Payment processing, betting settlement	Contract
Technical & device data	Security, fraud prevention, analytics	Legitimate interest
Communications data	Support resolution, quality assurance	Legitimate interest, Contract
Marketing preferences	Promotional communications	Consent
Gameplay & betting history	Responsible gaming monitoring	Legal obligation, Legitimate interest

3. Data Sharing and Disclosure

3.1 Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary transactional data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only what is required to process the specific transaction and are contractually prohibited from using your data for any other purpose.

3.2 Game Technology Providers

Games available on the 933ok Platform are powered by third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive anonymised session tokens or technical identifiers necessary to load and run their games within the Platform environment. They do not receive your personally identifiable information such as name, contact details, or payment method information.

3.3 Legal and Regulatory Disclosure

933ok may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory direction. In all such cases, disclosure will be limited strictly to what the relevant authority has lawfully requested.

3.4 Business Transfers

In the event that 933ok undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified by email or by a prominent notice on the Platform if such a transfer materially affects the way in which your data is processed, and you will be afforded the opportunity to exercise your data rights in connection with any such change.

3.5 No Sale of Personal Data

933ok does not sell, lease, or otherwise commercially transfer your personal data to third parties for their own independent marketing or commercial use. Any data sharing arrangements with operational partners are governed by formal data-processing agreements that bind those partners to confidentiality and data minimisation obligations consistent with this Policy.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by the websites you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide website operators with analytical information about how users interact with their platform. 933ok uses cookies and similar technologies including local storage and session tokens.

4.2 Categories of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and notification preferences. These enhance your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players use the Platform, including which pages are visited most frequently, session duration, and error events. This data is used to improve Platform performance and design. Analytics data is processed at an aggregate level and does not identify individual users.

4.3 Cookies We Do Not Use

933ok does not deploy third-party behavioural advertising cookies, cross-site tracking pixels, social media retargeting tags, or any tracking technology designed to build a profile of your interests across websites you visit outside the 933ok Platform.

4.4 Managing Your Cookie Preferences

You may control cookie storage through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete cookies already stored on your device. Please note that disabling essential cookies will affect your ability to log in and use the Platform normally. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

5. Data Retention

5.1 Active Accounts

For as long as your 933ok account remains active, we retain all personal data associated with your account, including registration data, transactional records, game history, and communications. This is necessary to deliver the service, resolve disputes, and meet our legal obligations.

5.2 Closed Accounts

Following account closure — whether initiated by you or by 933ok — we retain personal data for a minimum period of five years from the date of closure. This retention period reflects our obligations under applicable anti-money laundering regulations and responsible gaming record-keeping requirements. After this period, data is securely deleted or anonymised in accordance with our internal data disposal procedures.

5.3 KYC Documents

Identity verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later. These documents may be retained for longer periods where required by a specific legal or regulatory obligation applicable at the time of the retention review.

5.4 Communications Records

Support communications are retained for a period of three years from the date of the most recent interaction in a given support thread. Where a communication relates to an ongoing dispute, complaint, or legal matter, it will be retained until that matter is fully resolved, plus the applicable limitation period.

6. Data Security Measures

6.1 Technical Safeguards

933ok employs a layered security architecture to protect your personal data. Key technical measures include TLS 1.2 / 1.3 encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, hashed and salted password storage, multi-factor authentication options for account access, and regular automated vulnerability scanning of Platform infrastructure.

6.2 Organisational Safeguards

Access to personal data within 933ok is governed by a strict need-to-know principle. Only personnel with a legitimate operational requirement are granted access to identifiable player data. All staff with access to personal data are subject to confidentiality obligations and receive periodic data protection training. Access privileges are reviewed regularly and revoked promptly upon a change in role or departure from the organisation.

6.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 933ok will notify affected players without undue delay after becoming aware of the breach. Notification will be sent to the email address registered on your account and will describe the nature of the breach, the categories of data affected, and the steps 933ok is taking to mitigate the impact.

7. Your Privacy Rights

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Upon receipt of a verified access request, we will provide a structured summary of your data within 30 calendar days. Access requests are fulfilled free of charge for a reasonable volume of data; we reserve the right to charge a proportionate administrative fee for requests that are manifestly unfounded or excessive in scope.

7.2 Right to Rectification

If you believe that personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain account details — such as your contact number or email address — directly through your account settings. For corrections to identity documents or other KYC data, please contact [email protected] with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that this right is not absolute: we may be required to retain certain data to comply with legal retention obligations even after account closure, as described in Section 5.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data you have disputed is being verified — you have the right to request that we restrict processing of your personal data. During a restriction period, we will continue to store the data but will not use it for any purpose other than to resolve the dispute.

7.5 Right to Object

You have the right to object to processing of your personal data that is carried out on the basis of our legitimate interests. Where you raise a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of a legal claim.

7.6 Right to Withdraw Consent

Where processing is based on your consent — for example, the sending of marketing emails — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw marketing consent, update your communication preferences in your account settings or email [email protected].

7.7 Exercising Your Rights

To exercise any of the rights described above, please send a written request to [email protected] from the email address registered to your 933ok account. To protect your data, we will verify your identity before processing any data subject request. We aim to respond to all requests within 30 calendar days; where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Changes to This Policy

8.1 Notification of Changes

933ok reserves the right to update or modify this Privacy Policy at any time. When we make material changes — changes that significantly affect how your data is processed or your rights as a data subject — we will notify you by email to the address registered on your account and by posting a prominent notice on the Platform. The updated Policy will carry a revised "Last updated" date at the top of the document.

8.2 Continued Use

Your continued use of the 933ok Platform after the effective date of a revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with the process described in our Terms & Conditions.

8.3 Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 933ok processes your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly, transparently, and in English. All formal complaints will be acknowledged within 24 hours and resolved within 10 business days wherever possible.